Program Coordination FAQs

Certified Family Home (CFH) Providers are responsible to send in copies of their data sheets for the formal home programs they are running in their home with their participant(s). We prefer that you send your data sheets in monthly, but at a minimum they need to be sent in at least quarterly (every 3 months).

How do I get started if I want to use your online data collection system, POM? 

Contact your Program Coordinator or go to the Related Links section on this page and click on “POM Support Video” for a short training video.

Do I need to send in my participant’s financial records and medication logs? 

No. You still need to complete those forms and maintain them in your CFH files for the inspectors to review at your annual home inspection.

What services will Community Partnerships of Idaho (CPI) provide to Certified Family Home Providers?

Services which will be provided as part of the Idaho Department of Health & Welfare’s contract with Community Partnerships of Idaho include (but are not limited to) the following:

• New provider CFH Orientation and Training
• Provider Skills Training related to implementation plans
• Access to training modules and community resources on our website:  www.cpireshab.com
• Quarterly phone contact to review implementation plans
• Face-to-face meetings one time per year
• Training at a yearly face-to-face meeting related to implementation plans
• Follow-up phone calls to providers as needed to discuss implementation program plan changes.
• Completion of required provider status review.

How often do Program Coordinators come visit my home?

Under our contract with IDHW, Program Coordinators are required to complete one annual site visit per year. As Program Coordinators do not attend Individual Support Plan (ISP) meetings, they work with CFH Providers to schedule this meeting before the participant's annual ISP to review all of the home programs and to help the CFH prepare for the ISP. At these annual meetings, Program Coordinators will provide training on formal Program Implementation Plans (PIPs), update participant information, obtain signatures on releases and complete a participant satisfaction survey.

If I have any case management concerns or a crisis, who should I contact for assistance?

The recommended contact for assistance is the participant’s Targeted Service Coordinator (TSC). The TSC should be contacted:

• When it is necessary to change a participant’s Individual Service Plan (ISP) or specific goals or actions because of the participant’s medical, psychiatric, social, educational or other service needs.
• When the participant needs help connecting with activities related to their medical, psychiatric, social, educational or other service needs.
• When monitoring or follow up service coordination activities are necessary due to a change in the status of the participant, making it necessary to adjust the plan and arrange additional services.
• When a participant is in crisis and needs to access community resources in order to resolve a crisis.

CFH providers should always contact 911 for a medical emergency or a crisis involving the participant when there is an imminent threat of harm to self or others. 

Who do I contact for billing for my Certified Family Home?

Billing Directly to Molina: You may submit your own billing to Molina.  You can access this information on the state’s CFH website: www.cfh.dhw.idaho.gov.